You’ve bought a printable from Etsy and now you’re looking for the file. Digital purchases don’t arrive in the post or as an attachment: they wait for you on your Etsy account. Here’s where to find them, and what to do if something doesn’t open.
The short answer
Sign in on Etsy.com, open Purchases, and select Download Files next to your order. Do this in a web browser on your phone or computer: Etsy’s own help pages say downloads aren’t supported in the Etsy app at the moment.
Step by step
- Open Etsy.com in a browser (Safari, Chrome or similar) and sign in.
- Open your account menu and go to Purchases.
- Find your order and select Download Files. This opens a Downloads page with every file in that order.
- Download each file. On a phone it usually lands in your Files or Downloads folder; on a computer, in Downloads.
You can also get there from the confirmation email: when your files are ready, it includes a View your files on Etsy button.
Checked out as a guest?
If you bought without an account, the receipt email contains your download link. Keep that email. If you can no longer get into that inbox, message the seller through Etsy.
What you might find inside
Every seller packages files a little differently, so read the listing before you buy. Some of Elif’s listings deliver a PDF that contains links to the full-size image files, which may come as JPGs or as a ZIP folder. In that case:
- Open the PDF and select the link inside it to reach the image files.
- If you get a ZIP file, extract it first. On a computer, double-click it or right-click and choose Extract. On a phone, tap it in your Files app.
- Look for the file that matches your frame’s ratio. Our guide to printable wall art sizes explains how to choose.
If the download doesn’t work
The button is greyed out
Your payment may still be processing. Give it a little time and check again.
Nothing happens when you click
Ad blockers and some browser add-ons can block downloads. Turn them off for Etsy and try again.
The file looks corrupted or won’t open
Delete it and download it again. If it still won’t open, check the file type listed on the product page; you may need a different app, such as a PDF reader or an unzip tool.
You can’t find the email
Check spam, and in Gmail the Promotions and Social tabs. Your files are always on your Purchases page anyway.
Can I download the files again later?
Yes. According to Etsy’s help centre, downloads generally have no limit on how many times you open them, and files stay on your Purchases page unless the order is cancelled. It’s still worth saving a copy somewhere you’ll find again.
If something is still wrong, message the seller through Etsy Messages first; if that doesn’t solve it, Etsy Support can help.
Ready to print?
Once your files are safe, the next step is choosing the right size and paper. Browse a few prints from Elif’s shop, ElunaraStudio:
